The windows firewall is set to allow communicator.  What do I do for the Linksys Router WRT54GS?

I am using Communicator 1.640. I am not sure if it happens with mor than 1 number.  It is too embarassing to keep calling people and have the connection lost.  This morning, the call went through in what seemed to be a "normal" fashion.  Then the call ends after about a minute.  At least the Linksys ATA seems to work well now - it is just the softphone version that is giving me problems - it really has been non-functional for months now.  Please help - I need this phone.

Thank you very much!  The Linksys ATA device seems to be working immediately upon pluging it in!  Do you want the old Grandstreams back?
Can I get any kind of credit for the past 2 months that I have not been able to use the phone?

Thanks

Mark

Well, I still have the same issues.  The softphone works most of the time.  The voice quality on outgoing calls is bad still. It is fuzzy and  broken. I think I have tried everything you have asked that I do.  AT&T dug up the connection in the street and now I have the downstream speed that I have paying for: about 2.3-2.6 Mbits, about 0.42 upstream; all of the other statistics look good as well: jitter, packet loss, etc. 

I understand that the Grandstream 386 has been replaced and is no longer being sold.

On 10-07-09 you said that the only other alternative is to send an ata with router to put in front of the GS router.  Maybe we should try this before I give up and try another service.

What do you think?   I am willing to try nearly anything and I think I have been very patient, but I really need this system to work very soon.

Thanks,

Mark

I tried to connect directly to the modem as I had previously.  Still got flashing red light, no dial tone, calls not going through.
I have a Panasonic 5.8ghz phone.  I do not have another phone to test.  I tried 2 different rj11 phone cables (4-wire).

So, then  I reconnected to modem and router and ata. Here is something that is interesting:  if I plug the rj11 into phone 2 on the ata I get a dial tone, but cannot complete a call.  If I connect it to phone 1 I get no dial tone but I can complete a call if I enter the number into the phone and then press talk.  Then I ran 4-wire rj11 cables from both phone 1 and phone 2 to a splitter one rj11 line to the phone and now I can hear a dial tone and make calls, however, the call ends after 1 minute and I hear a busy tone.

I just left myself a voice message on my cell phone from the voip phone.  The voice is very scratchy and broken.  After approximatley 1 minute the call is ended abrutly and a get a busy signal. 

If I just use the rj11 from phone 1, there is no dial tone, the call goes through but the voice is very scratchy and broken when I leave a voice mail, the call is not cut off after one minute.  This is the same condition I believe I had at the beginning of all of this episode.

This all seems very strange to me and that the system should not have to be "jury-rigged" to make it work.  There seem to be too many variable for a user to have to deal with - should not it be incumbant upon the phone company to make this work?  I have spent hours on this with no results.

What do you think?

Mark

OK,  the good news is that I got the new ata this afternoon.
However, it still is not functioning properly.

I shut down both computers, the router, modem and wireless printer and ata; then turned on and plugged in the modem, router and ata. I did this twice with the same results: 
Red flashing light, no dial tone, no busy tone.
If I pick up the handset and enter in the phone number I wish to call and press talk, the light turns green and dials the number and I can talk.  I have only tried this to my own land line and my cell phone - it is too embarrassing to try to call someone else.
If I press talk on the phone, the light turns green but there is no dial tone or busy signal.  Calls are  going through.  My wife says she can hear me when I do call form the voip phone. If I call my cell phone and leave a message, it is a little staticy, but I can understand it OK.
I am not too sure what to do next.  My headset if broken right now, but if I use softphone, the call rings through, although I am not sure of the voice quality because of no headset.
I think I will try it a couple of more times tomorrow and let you know what happens. 
If you have any other suggestions let me know and I will try them.   

Mark

If you are sending by UPS or FEDEX, Our physical address is:  2109 Via Gavilan, San Clemente, CA 92673

If you are sending by US Mail and the package is not very large, which I would not think that it would be, then send to: PO Box 74150, San Clemente, CA 92673.

We do not receive mail at our physical address, only packages from UPS, etc.

Let me know if there is anything I can do in the meantime.

Thanks

Mark

It is an ALCATEL Speed Touch Home Modem  Model # 3EC18804GCAA01.
Nothing has changed on the network.

OK, I will work on this.  The problem is I still have to work!  It may take a little while to accomplish all of these tests, etc.

This happens in all area codes that I have tried.  I don't like to try it anymore because it reflects negatively on my business.  I am using the soft phone sometimes and a wireless hand set other times.  It has happend from my office on Washington State as well as the one here in California.

Mark