samgamb, email sent
5,261 2008-01-21 13:05:09
Re: Having problems w/phone prompts (42 replies, posted in Incoming & Outgoing Call Issues)
5,262 2008-01-21 12:24:55
Re: Having problems w/phone prompts (42 replies, posted in Incoming & Outgoing Call Issues)
samgamb, there is no charge to send replacement adapter. There will not be a shipping label to return old adapter but we discussed that in the email I sent yesterday. When you verify the replacement adapter is working return your old adapter to the following address:
voip.com
1300 Pinetree Drive #12
Indian Harbour Beach, FL 32937
Please write RMA on outside of package.
Thank you
5,263 2008-01-21 12:19:49
Re: Adapter connected, get dial tone, but no incoming or outgoing calls (59 replies, posted in Incoming & Outgoing Call Issues)
neerajkg, and you're not getting any voice commands when you dial ***?
5,264 2008-01-21 12:16:21
Re: Adapter connected, get dial tone, but no incoming or outgoing calls (59 replies, posted in Incoming & Outgoing Call Issues)
neerajkg, when you lift up phone does the flashing red light turn green? If not unplug and replug rj11 phone line from adapter and phone and replug making sure both ends snap when replugged. If you still don't get a green light replace rj11 if you have another and try procedure again.
5,265 2008-01-21 12:01:30
Re: Having problems w/phone prompts (42 replies, posted in Incoming & Outgoing Call Issues)
samgamb, I don't think it will hurt anything to do so. So you want us to go ahead and ship the 286?
5,266 2008-01-21 11:50:25
Re: Adapter connected, get dial tone, but no incoming or outgoing calls (59 replies, posted in Incoming & Outgoing Call Issues)
neerajkg, if you dial ***02 what IP address is read back to you?
5,267 2008-01-21 11:46:41
Re: Having problems w/phone prompts (42 replies, posted in Incoming & Outgoing Call Issues)
samgamb, copy and paste these instructions in notepad or Word and you can use this to setup your router.
1st Set HT-286 to static Ip, using the phone options (***) (01) to change to static
2nd using phone option (02) entered 192.168.002.155 (Belkin Dynamic IP Pool= 2-100, Set Ht to 192.168.002.155)
3rd using Phone option (03) entered 255.255.255.000
4th Using phone option (04) entered 192.168.002.001
5th Using Phone option (05) entered 192.168.002.001
6th Using Belkin Web Utility (192.168.2.1)
Under Firewall Settings using the Virtual Server opened the following ports
port 21
port 53
port 69
port 123
port ranges, 5060-5070
port ranges, 10000-20000
7th Selected UDP on all ports linked to IP 192.168.2.155
This procedure works with others using he same router.
5,268 2008-01-21 10:48:53
Re: Adapter connected, get dial tone, but no incoming or outgoing calls (59 replies, posted in Incoming & Outgoing Call Issues)
neerajkg, I would enable PPPoE and put in the info provided by your DSL provider. Some providers require this a some don't not sure about yours.
5,269 2008-01-21 10:37:08
Re: Long delays answering (62 replies, posted in Incoming & Outgoing Call Issues)
REC77, your adapter has been shipped.
5,270 2008-01-21 10:32:56
Re: Outgoing call problems using [advertisement] AC-211_SR router. (31 replies, posted in Bring your own device (BYOD))
kenc, do your parents have the same issues? Do they have their own router?
5,271 2008-01-21 10:23:03
Re: Solid red light on HT286, please send new adaptor asap (9 replies, posted in ATAs / Home Networks / Routers)
You're welcome voipkb, and yes we use USPS
5,272 2008-01-21 10:07:01
Re: Outgoing phone number changes (8 replies, posted in Incoming & Outgoing Call Issues)
dmiller50, would you please test again and post if you are still having issue. Thank you
5,273 2008-01-21 09:59:15
Re: Solid red light on HT286, please send new adaptor asap (9 replies, posted in ATAs / Home Networks / Routers)
voipkb, I changed the shipping address on your account to reflect the address you have in 911 info.
Please do not return your old adapter until you receive your replacement. Once received please return old adapter to the following address:
voip.com
1300 Pinetree Drive #12
Indian Harbour Beach, FL 32937
Please write RMA on outside of package.
Thank you
5,274 2008-01-21 09:29:55
Re: My assigned phone number is different than my outgoing number (3 replies, posted in Incoming & Outgoing Call Issues)
leebjos, I have forwarded this to programmers for resolution. I apologize for the delay.
5,275 2008-01-21 09:28:35
Re: Having problems w/phone prompts (42 replies, posted in Incoming & Outgoing Call Issues)
samgamb, most routers will have the port forward info in firewall settings.
5,276 2008-01-21 09:17:17
Re: Adapter connected, get dial tone, but no incoming or outgoing calls (59 replies, posted in Incoming & Outgoing Call Issues)
neerajkg, have you enable PPPoE in your router?
5,277 2008-01-20 16:53:48
Re: Solid red light on HT286, please send new adaptor asap (9 replies, posted in ATAs / Home Networks / Routers)
In your online account
5,278 2008-01-20 16:47:09
Re: Solid red light on HT286, please send new adaptor asap (9 replies, posted in ATAs / Home Networks / Routers)
voipkb, please verify that the shipping address we have on account is correct.
5,279 2008-01-20 16:41:07
Re: Long delay with outbound calls, beeps during calls, incoming call issu (60 replies, posted in Incoming & Outgoing Call Issues)
dramsey7705, please do not return your old adapter until your replacement is received. Once you receive please return old adapter to the following address:
voip.com
1300 Pinetree Drive #12
Indian Harbour Beach, FL 32937
Make sure you write RMA on outside of package.
Thank you
5,280 2008-01-20 16:00:15
Re: Having problems w/phone prompts (42 replies, posted in Incoming & Outgoing Call Issues)
samgamb, a lot of routers are simply plug and go others require port openings. These are the ports we request you open:
1.your protocol has to be UDP Inbound and Outbound.
2.port 21
3.port 53
4.port 69
5.port 123
6.port ranges, 5060-5070
7.port ranges, 10000-30000