dd, this is not even half of the info that was requested. The sooner you provide all the info requested, the sooner this issue can be resolved. What router make and model do you have and what happens when you connect the ata direct to your cable modem? If we just replace an ata and that is not the cause of this issue then you are right back where you started except its a week later.
1 Today 14:49:19
Re: The phone is acting weird (6 replies, posted in Incoming & Outgoing Call Issues)
2 Today 09:34:31
Re: Dials but does not ring (7 replies, posted in Incoming & Outgoing Call Issues)
tgar, we apologize for the delay on this problem. We are working on this issue but as of now there is no eta for resolution.
3 Today 08:17:53
Re: Cannot call certain numbers (13 replies, posted in Incoming & Outgoing Call Issues)
lovetech, if this is happening to 1 cell number in Vietnam and I'm getting the same problem with my cell phone as you are with your ata then I''m not sure what can be done.
4 Today 08:04:40
Re: Out going calls not connecting (11 replies, posted in Incoming & Outgoing Call Issues)
mstang, please provide us all the info requested on the 2 links below. Thank you
http://forum.voip.com/topic/2008/new-to … his-first/ and
http://forum.voip.com/topic/1010/how-to … r-testing/
5 Today 08:02:20
Re: The phone is acting weird (6 replies, posted in Incoming & Outgoing Call Issues)
MrTanaka wrote:
Please provide us all the info requested on the 2 links below. Thank you
http://forum.voip.com/topic/2008/new-to … his-first/ and
http://forum.voip.com/topic/1010/how-to … r-testing/
6 Yesterday 12:53:09
Re: No distinctive dial tone when new voice mail available. (2 replies, posted in Voicemail Questions / Issues)
I don't see where your ata has provisioned here since 9/28/09. Are you using our adapter? If so please provide me with the last 4 digits of the mac address and please reboot your network to provision your ata.
7 Yesterday 11:59:27
Re: Unable to call out - no ringing tones on the other end (2 replies, posted in Incoming & Outgoing Call Issues)
chern, I called both numbers with my cell and they went direct to a vm box with no ringing.
8 Yesterday 09:18:02
Re: Cannot call certain numbers (13 replies, posted in Incoming & Outgoing Call Issues)
When I call that number with my cell phone I'm getting terrible sound quality. Sounds like its underwater. Don't know if anything I said was heard.
9 Yesterday 09:11:24
Re: I am tring to call a 248 area code and it just does quick beeps. (5 replies, posted in Incoming & Outgoing Call Issues)
giga, we do not currently have an eta on resolution for this but it is being worked on. Thank you
10 Yesterday 09:09:44
Re: Incoming calls not connected (1 replies, posted in Incoming & Outgoing Call Issues)
avines, calls are hitting your acct and go direct to vm when I tested. Please provide us all the info requested on the 2 links below. Thank you
http://forum.voip.com/topic/2008/new-to … his-first/ and
http://forum.voip.com/topic/1010/how-to … r-testing/
11 Yesterday 09:06:05
Re: incoming calls (1 replies, posted in Incoming & Outgoing Call Issues)
John, this issue has been forwarded and your previous post has been moved here http://forum.voip.com/topic/20222/no-incoming-calls/
12 Yesterday 08:58:06
Re: Grandstream ATA is dead (1 replies, posted in ATAs / Home Networks / Routers)
ct, I apologize for missing this but do see you have received a new ata. If you are still having issue, please provide us with all the info requested on the 2 links below. Thank you
http://forum.voip.com/topic/2008/new-to … his-first/ and
http://forum.voip.com/topic/1010/how-to … r-testing/
ps I've put a credit on your acct for my error in not responding promptly.
13 Yesterday 08:21:21
Re: No dial tone, solid red light on HT286 (3 replies, posted in ATAs / Home Networks / Routers)
No cinfra, the computer does not have to be on for the ata to receive a dial tone. I've see your ata has been making contact here regularly doing the night. If the red light is still flashing please provide us all the info requested on the 2 links below. Thank you
http://forum.voip.com/topic/2008/new-to … his-first/ and
http://forum.voip.com/topic/1010/how-to … r-testing/
14 2010-07-28 08:55:08
Re: unable to make call to area code 607 (2 replies, posted in Incoming & Outgoing Call Issues)
animal, I did receive your email. I've put a credit on your acct while we work to resolve the 607 issue. Thank you
15 2010-07-27 13:19:31
Re: unable to make call to area code 607 (2 replies, posted in Incoming & Outgoing Call Issues)
animal, I do know we are having issues with some numbers in 607. If you'll click on my name you can send me the entire number. Thank you
16 2010-07-27 10:50:25
Re: fast Busy When Dialing Numbers - Area Code 910 / 828 / 423 (1 replies, posted in Incoming & Outgoing Call Issues)
You have received an email on this issue. Any further post pertaining to this problem will be deleted. This topic is closed.
17 2010-07-27 10:24:07
Re: Dials but does not ring (7 replies, posted in Incoming & Outgoing Call Issues)
tgar, I don't see any issues with 2 of these numbers 6222 and 5987. I've reset your account would you please reboot your network and try those again. The other numbers we are aware of this problem.
18 2010-07-27 10:16:05
Re: router has a red light (9 replies, posted in Incoming & Outgoing Call Issues)
You'll need to send back the black box, the power supply that connects to the black box with the barrel looking connector and the blue cable. You can wait until you get the replacement and you'll see what comes with it to find out what you need to return.
19 2010-07-27 09:30:26
Re: router has a red light (9 replies, posted in Incoming & Outgoing Call Issues)
Isaak, I've entered a request for a replacement phone adapter. It will ship to the address you provided. You will receive 2 emails One letting you know how to return the old adapter and when the replacement has been tested and ready to ship you will receive another one letting you know replacement is on the way.
20 2010-07-27 08:51:19
Re: router has a red light (9 replies, posted in Incoming & Outgoing Call Issues)
Please verify that the 911 address on your account is where you want a replacment shipped and that is correct.