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Hello!!! my softphone is not working properly. when people call me, the phone is not connecting. either they hear dead air and have to call multiple times before it rings. On my end, I will hear the phone ring but no one will be there when i pick it up. Could someone please look into this for me. It has been going on for about a month but it has been getting worse lately to the point that it happens on every call.
Please disable your sim ring feature and try your calls. Someone else may be picking up the call before you get to it.
if i turn off my simotaneous ring, then how is my husband supposed to call from prison? that is the only way i can use my softphone. i was told not to use to call forwarding. there is no one here but me to pick up the calls, so i am not sure what is happening with my service.
I'm not sure why you can't use call forwarding always for your calls. Most other people who are using softphone for the same purpose do use that feature with no problems. Whoever picks up the sim ring first will get the call and no one else. So if someone else in your sim ring numbers picks up the call no one else can.
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