I'm trying to convince my parents to sign up for voip.com service, and apparently the web site picks right now to slow down and/or come to a complete stand-still. For example, this page:

https://www.voip.com/switchpage.asp

will not let me click the "Residential" link. It just sits there and does nothing, as if the server has accepted my browser's connection but never responds. All I want to do is update my physical address! This is not the way to encourage new customers.

OK, since I started composing this message, it's working again. But now I discover it's not the right link anyway. That "Residential" link takes me right back to the main "dashboard" page. So far I haven't found where I update my street address. Wherever it's buried, it's not obvious. I'll keep digging...

Aha! Found it! It's not under "Account" anywhere, it's under "Billing." This is actually the first place I looked, but at first glance it just looked like a detailed billing history. Off to the right, in tiny print, is a link that says "edit your billing information." Not the easiest thing to find, guys.