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<feed xmlns="http://www.w3.org/2005/Atom">
	<title type="html"><![CDATA[Voip Forum]]></title>
	<link rel="self" href="http://forum.voip.com/feed/atom/forum/6/"/>
	<updated>2010-07-23T13:39:25Z</updated>
	<generator>PunBB</generator>
	<id>http://forum.voip.com/</id>
		<entry>
			<title type="html"><![CDATA[call failed, retrying message on softphone]]></title>
			<link rel="alternate" href="http://forum.voip.com/topic/20196/call-failed-retrying-message-on-softphone/new/posts/"/>
			<summary type="html"><![CDATA[I can receive incoming calls but whenever I try outgoing calls I receive a message that says the call failed, retrying message. Have called a technician at voip, and he was unable to use my phone and call out from his office, so we concluded that the issue is not with my router, but rather something with my account at voip.]]></summary>
			<author>
				<name><![CDATA[MrTanaka]]></name>
				<uri>http://forum.voip.com/user/13233/</uri>
			</author>
			<updated>2010-07-23T13:39:25Z</updated>
			<id>http://forum.voip.com/topic/20196/call-failed-retrying-message-on-softphone/new/posts/</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[For the THIRD TIME POSTING!]]></title>
			<link rel="alternate" href="http://forum.voip.com/topic/20180/for-the-third-time-posting/new/posts/"/>
			<summary type="html"><![CDATA[So weird! I can dial any other phone number, but when I call my cell, it doesn't work!
Cell # is 951.525.0395
Please help. Thanks!]]></summary>
			<author>
				<name><![CDATA[MrTanaka]]></name>
				<uri>http://forum.voip.com/user/13008/</uri>
			</author>
			<updated>2010-07-19T15:01:51Z</updated>
			<id>http://forum.voip.com/topic/20180/for-the-third-time-posting/new/posts/</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[my softphone is not working (calls not  connecting)]]></title>
			<link rel="alternate" href="http://forum.voip.com/topic/20111/my-softphone-is-not-working-calls-not-connecting/new/posts/"/>
			<summary type="html"><![CDATA[Hello!!! my softphone is not working properly.  when people call me, the phone is not connecting. either they hear dead air and have to call multiple times before it rings.  On my end, I will hear the phone ring but no one will be there when i pick it up.  Could someone please look into this for me.  It has been going on for about a month but it has been getting worse lately to the point that it happens on every call.]]></summary>
			<author>
				<name><![CDATA[MrTanaka]]></name>
				<uri>http://forum.voip.com/user/8426/</uri>
			</author>
			<updated>2010-07-12T13:11:22Z</updated>
			<id>http://forum.voip.com/topic/20111/my-softphone-is-not-working-calls-not-connecting/new/posts/</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Outgoing calls fail in communicator (WindowsXP)]]></title>
			<link rel="alternate" href="http://forum.voip.com/topic/20127/outgoing-calls-fail-in-communicator-windowsxp/new/posts/"/>
			<summary type="html"><![CDATA[When I call using softphone (communicator) to another landline, I don't hear ringing sound in my computer.  However, I can hear the ringing sound in the landline.   After receiving the call at the landline I can't hear anything in both the computer and the landline.  

I have tried the following:
1. uninstalled and reinstalled communicator
2. installed communicator in another Windows Vista laptop and it works perfectly

So I guess this is a communicator issues in WindowsXP.  Please advice.]]></summary>
			<author>
				<name><![CDATA[MrTanaka]]></name>
				<uri>http://forum.voip.com/user/13151/</uri>
			</author>
			<updated>2010-07-09T13:24:31Z</updated>
			<id>http://forum.voip.com/topic/20127/outgoing-calls-fail-in-communicator-windowsxp/new/posts/</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Softphone Dilemma]]></title>
			<link rel="alternate" href="http://forum.voip.com/topic/20106/softphone-dilemma/new/posts/"/>
			<summary type="html"><![CDATA[I just setup a softphone account and have a few issues that I could use some help with.  First, the Communicator softphone, which sets up easily and seems fairly stable so far, lacks simple Windows keyboard shortcuts for most functions.  My hope for your service was to eliminate one of my landlines which we dial via modem from an excel spreadsheet using some embedded VB and TAPI.  The lack of keyboard shortcuts in Communicator made this simple integration almost impossible.  I downloaded the X-lite softphone, and was able to quickly adapt it to my dialer spreadsheet, but could not get it to link to your service.  A phone call to your tech support, (who sent me here) and some reading on your boards, let me know that my softphone only account could only be used with your dedicated softphone.  Solution "A" seemed to be upgrading to whatever type of account I need in order to use a third party softphone, but from what I can tell an "upgrade" in voip.com terms is adding an additional account (hopefully I'm wrong on this, cuz I'd be happy to pay an extra 5 bucks a month to get this working). Or "B" talk you good folks into adding some keyboard shortcuts to your Communicator softphone, make the source available, or at the very least set the focus to entering in a phone number on the dial tab when the program opens instead focusing on the search portion of the contacts tab.  

Looking forward to a response, thanks for listening.]]></summary>
			<author>
				<name><![CDATA[MrTanaka]]></name>
				<uri>http://forum.voip.com/user/13138/</uri>
			</author>
			<updated>2010-07-07T14:43:13Z</updated>
			<id>http://forum.voip.com/topic/20106/softphone-dilemma/new/posts/</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[International calling (action needed)]]></title>
			<link rel="alternate" href="http://forum.voip.com/topic/20071/international-calling-action-needed/new/posts/"/>
			<summary type="html"><![CDATA[Hello,

Two days ago all the audio for my soft phone stopped working one phone call after I received an email from you stating:

"International calling (action needed) ... we require that our Softphone service accounts pre-pay for international usage."

I am overseas on vacation and have been making calls to US numbers with my VOIP soft phone that has a US number.

I have not made nor intend to make any calls to any international numbers on my soft phone. I am ok with a block on my account against dialing any non-US numbers.

Under these circumstances, is it necassary for me to purchase a credit balance with you before I may use my soft phone again?

I have had this service with you for several years and never had any issues before.

Thanks]]></summary>
			<author>
				<name><![CDATA[MrTanaka]]></name>
				<uri>http://forum.voip.com/user/4014/</uri>
			</author>
			<updated>2010-06-30T18:35:25Z</updated>
			<id>http://forum.voip.com/topic/20071/international-calling-action-needed/new/posts/</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Account Alert]]></title>
			<link rel="alternate" href="http://forum.voip.com/topic/20034/account-alert/new/posts/"/>
			<summary type="html"><![CDATA[I have this account alert on my account and haven't recieved calls since.  Payment was made on 6/11, could you please reset so I can recieve calls?

Account Alerts
6/10/2010 2:03:44 AM: Your toll calling has been restricted pending payment for outstanding charges. 

Thanks.]]></summary>
			<author>
				<name><![CDATA[JeremyO]]></name>
				<uri>http://forum.voip.com/user/9940/</uri>
			</author>
			<updated>2010-06-23T18:52:36Z</updated>
			<id>http://forum.voip.com/topic/20034/account-alert/new/posts/</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[My Bill]]></title>
			<link rel="alternate" href="http://forum.voip.com/topic/20003/my-bill/new/posts/"/>
			<summary type="html"><![CDATA[I am writing to ask a questionn about my Softphone billing.  When I signed up for the plan, it was my understanding that i have unlimited minutes for 14.95 a month plus tax.  It still says this on my plan but at times I am being charged for going over my allotted mnutes.  I was charged over $43 this month. So, my question is why I am I being charged overages if I have unlimited minutes and if I so not have unlimited minutes, then how many do I have before I go over?]]></summary>
			<author>
				<name><![CDATA[JeremyO]]></name>
				<uri>http://forum.voip.com/user/8426/</uri>
			</author>
			<updated>2010-06-23T18:51:53Z</updated>
			<id>http://forum.voip.com/topic/20003/my-bill/new/posts/</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[How to Make Free iPhone Ringtones with iTunes]]></title>
			<link rel="alternate" href="http://forum.voip.com/topic/20019/how-to-make-free-iphone-ringtones-with-itunes/new/posts/"/>
			<summary type="html"><![CDATA[Those good, old days when [b] creating an iPhone ringtone [/b] was as easy as renaming a song in your iTunes library to a ".m4r" extension and then syncing it back with your iPhone will never come back with the release of iTunes 8 – which brought with it Genius Playlists.
Keep in mind that iTunes will allow you to create a ringtone from a song downloaded through the iTunes Music Store, but those ringtones come with fees. No one likes fees. Follow this guide, [b]    creating iPhone ringtones for free with iTunes [/b] comes back again. To create simple, free iPhone ringtones from your iTunes library, the following step-by-step guide will help you out:
Note: * This process works with MP3, ACC, and AIFF files. * Only DRM-free songs can be used with this ringtone creation process. * Any song downloaded from iTunes Music Store will have DRM (Digital Rights Management), so don't use those songs. * Any song ripped from a CD or downloaded from DRM-free sources (P2P, Amazon, your friend) will work just fine. If you want use DRM protection resource, you should first remove [url=http://www.dvdtoitunes.net/dvdtoitunes-guide/how-to-remove-drm-from-itunes-wmv-wma.html]DRM protection from iTunes.[/url]

[b] Step 1.    [/b]
Launch iTunes.

[b] Step 2.   [/b]
Find the song you'd like to turn in to a ringtone.

[img]http://www.ringtone-make.com/images/resource/itunes-ringtone-1.jpg[/img]

[b] Step 3.    [/b]
Right click on the song and select "Get Info".

[b]  Step 4.  [/b]
Hit the "Options" tab and check both the "Start Time" and "End Time" boxes.

[img]http://www.ringtone-make.com/images/resource/free-itunes-ringtone-2.jpg[/img]

[b] Step 5.    [/b]
Specify what time interval you'd like to use as your ringtone clip , then click "OK"(Make sure your ringtone is 30 seconds or less!!).

[b]  Step 6.   [/b]
Click on "Advanced" in your menu bar and select "Create AAC Version" or "Create Apple Lossless Version" (Make sure your iTunes "Import Settings" are set to "AAC" or "Apple Lossless" and not "MP3").

[img]http://www.ringtone-make.com/images/resource/free-itunes-ringtone-3.jpg[/img]

[b]  Step 7. [/b]
A duplicate copy of your song will appear in iTunes – this new song will have the same filename but shorter "Time". Go back to the original song and uncheck those "Start Time" and "End Time" boxes.

[b]Step 8. [/b]
Drag the duplicate song to your Desktop, once the duplicate song is copied to your Desktop, delete the duplicate file in iTunes.

[img]http://www.ringtone-make.com/images/resource/free-itunes-ringtone-4.jpg[/img]

[b] Step 9. [/b]
On your Desktop, rename the file with the ".m4r" file extension – Use the new extension, this turns your song file into an iPhone ringtone file.

[img]http://www.ringtone-make.com/images/resource/free-itunes-ringtone-5.jpg[/img]

Now be named "songname.m4r".

[b]  Step 10.  [/b]
Drag the newly renamed .m4r (songname.m4r) file back into iTunes.

[b] Step 11. [/b]
Drag the file over the "Library" column and release when "Library" becomes highlighted. (You have to delete the duplicate song file otherwise iTunes won't import your new .m4r file ).

[b] Step 12. [/b]
You should see your new ringtone under "[url=http://www.ringtone-make.com/]Ringtones[/url]" in iTunes.

[b] Step 13. [/b]
Sync your iPhone to get jiggy with your new free iPhone ringtones!


[b]Information from:[/b] [url]http://iphone.ringtone-make.com/[/url]]]></summary>
			<author>
				<name><![CDATA[borrysa]]></name>
				<uri>http://forum.voip.com/user/13091/</uri>
			</author>
			<updated>2010-06-18T11:47:14Z</updated>
			<id>http://forum.voip.com/topic/20019/how-to-make-free-iphone-ringtones-with-itunes/new/posts/</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[2nd time posting...]]></title>
			<link rel="alternate" href="http://forum.voip.com/topic/20014/2nd-time-posting/new/posts/"/>
			<summary type="html"><![CDATA[So weird! I can dial any other phone number, but when I call my cell, it doesn't work!
Cell # is 951.525.0395
Please help. Thanks!

Also, I chose the option on my account (after 5 rings, forward to my cell phone #) and it doesn't do that either...

-T]]></summary>
			<author>
				<name><![CDATA[tdg2003]]></name>
				<uri>http://forum.voip.com/user/13008/</uri>
			</author>
			<updated>2010-06-17T16:53:19Z</updated>
			<id>http://forum.voip.com/topic/20014/2nd-time-posting/new/posts/</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Caller Cant Hear me!!!]]></title>
			<link rel="alternate" href="http://forum.voip.com/topic/20006/caller-cant-hear-me/new/posts/"/>
			<summary type="html"><![CDATA[help. caller cant hear me. i use my line for business calls. Three days now!!!  acct #203751]]></summary>
			<author>
				<name><![CDATA[JeremyO]]></name>
				<uri>http://forum.voip.com/user/12611/</uri>
			</author>
			<updated>2010-06-16T22:27:20Z</updated>
			<id>http://forum.voip.com/topic/20006/caller-cant-hear-me/new/posts/</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[softphone log-in problem]]></title>
			<link rel="alternate" href="http://forum.voip.com/topic/19977/softphone-login-problem/new/posts/"/>
			<summary type="html"><![CDATA[i placed an order for both byod service and also unlimted softphone , i cannot log into the softphone it gives me a user/pass error i planned on using it in the meantime to at least place outgoing calls until i got numbers provided by you. I made the switch from [advertisement] but the hassles are seaming great already. can you please make my softphone work (im logging into it with the voip.com user pass of my account) but it wont let me. I have no phone service until this is resolved since i cancelled my [advertisement]. also i dont see any add on section so i can get my sip info so i can use my byod router.]]></summary>
			<author>
				<name><![CDATA[pragona]]></name>
				<uri>http://forum.voip.com/user/13068/</uri>
			</author>
			<updated>2010-06-16T00:26:23Z</updated>
			<id>http://forum.voip.com/topic/19977/softphone-login-problem/new/posts/</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Incoming calls often not ringing]]></title>
			<link rel="alternate" href="http://forum.voip.com/topic/19879/incoming-calls-often-not-ringing/new/posts/"/>
			<summary type="html"><![CDATA[Hi...

Bizarre behaviour... most incoming calls show up on the Softphone of my desktop (without ringing, even if my ring is set to the speakers...). After "ringing" 3-4 times on my desktop, they transfer to the ATA (they do NOT go to voicemail !).

But typically the caller will have hung up before we get to the phone (as he/she will have been ringing 6-7 times....

Very annoying !

Paul. 

PS. If my softphone is not signed in, things appear to work normally  ...]]></summary>
			<author>
				<name><![CDATA[JeremyO]]></name>
				<uri>http://forum.voip.com/user/2945/</uri>
			</author>
			<updated>2010-06-15T17:24:39Z</updated>
			<id>http://forum.voip.com/topic/19879/incoming-calls-often-not-ringing/new/posts/</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[Outgoing call to puerto rico]]></title>
			<link rel="alternate" href="http://forum.voip.com/topic/19998/outgoing-call-to-puerto-rico/new/posts/"/>
			<summary type="html"><![CDATA[Can not call puerto rico please help me out thanks.]]></summary>
			<author>
				<name><![CDATA[MrTanaka]]></name>
				<uri>http://forum.voip.com/user/13078/</uri>
			</author>
			<updated>2010-06-15T13:12:32Z</updated>
			<id>http://forum.voip.com/topic/19998/outgoing-call-to-puerto-rico/new/posts/</id>
		</entry>
		<entry>
			<title type="html"><![CDATA[No Ringing on My Regular Phones When Softphone is Running & Logged In]]></title>
			<link rel="alternate" href="http://forum.voip.com/topic/19905/no-ringing-on-my-regular-phones-when-softphone-is-running-logged-in/new/posts/"/>
			<summary type="html"><![CDATA[Account # 81925

For several weeks now, I've been noticing occasional failure of my phones to ring; sometimes they did... sometimes they didn't.

Within the last few days, I've finally isolated it to those occasions when my VOIP.COM softphone is running and logged into your system. As soon as I "Quit" the softphone application, my regular phones will ring when called. As soon as I start the softphone application again, the home phones fail to ring when called. I have checked this repeatedly over the course of the last week just to be certain, using my cellphone to test.

In summary, when the VOIP.COM softphone (Communicator v1.64) is running and logged into the VOIP.COM system, the softphone application on my PC will ring, but not my standard home phones. As soon as I kill the softphone application again, I can place another call from cellphone to homephone and VOILA! My phones start ringing!!!

Based on the number of posts I see regarding this issue, I have to assume you are aware of the problem. What I'm not sure you are aware of -- though you probably are -- is that having the softphone app up and running seems to clearly be the determining factor in whether or not the home phones will ring.

As you can imagine, this is a real nuisance, and I will be delighted when it gets resolved.

Thank you for your assistance in this matter.
Bob]]></summary>
			<author>
				<name><![CDATA[JeremyO]]></name>
				<uri>http://forum.voip.com/user/12722/</uri>
			</author>
			<updated>2010-06-10T21:38:19Z</updated>
			<id>http://forum.voip.com/topic/19905/no-ringing-on-my-regular-phones-when-softphone-is-running-logged-in/new/posts/</id>
		</entry>
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